FAQ

1. What products does MANNINGJEREMY offer?

MANNINGJEREMY focuses on coasters and related tabletop accessories in a variety of materials, shapes, colors, patterns, sizes, and styles.

Product pages provide available specifications, dimensions, materials, colors, quantities, care information, and other relevant details to help you select suitable products for your tabletop and everyday use.

2. How can I place an order?

Choose the coaster product you would like to purchase, add it to your shopping cart, and proceed to checkout.

Enter your shipping and payment information, review your order details, and complete the purchase.

Your order will be processed after the payment has been successfully confirmed.

3. What payment methods do you accept?

PayPal is currently available as a payment method at checkout.

Payments are processed in United States dollars (USD).

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.

5. How long does shipping take?

Standard delivery generally takes 8–15 business days after dispatch.

Including order processing, the estimated total delivery time is approximately 9–18 business days.

Delivery times are estimates and may vary due to carrier operations, weather, peak periods, address issues, transportation conditions, or other circumstances outside our reasonable control.

6. How much does shipping cost?

Orders of $29.99 or more qualify for free standard shipping.

Orders below $29.99 are charged a flat shipping fee of $5.99.

The applicable shipping charge will be shown during checkout before you submit your order.

7. Will I receive tracking information?

Yes.

After your order has been dispatched, a shipping confirmation email containing available tracking information will generally be sent within 24–48 hours.

Please check your spam or junk folder if you do not see the email.

Tracking information may take some additional time to update after the carrier receives the package.

8. Can I change or cancel my order?

Please contact us as soon as possible if you need to correct or cancel an order.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or canceled after it has entered processing or has already been dispatched.

9. Can I return my order?

Eligible purchases may be returned according to our Return & Refund Policy.

Standard returns may be requested within 30 calendar days after the date your order is delivered, subject to the applicable product condition and return requirements.

For change-of-mind returns, coaster products must generally remain unused and in their original packaging.

Please review the Return & Refund Policy before sending any product back.

10. What should I do if my package arrives damaged or is lost?

Please contact us at support@manningjeremy.com and provide your order number and relevant details.

For damaged packages or products, we may request clear photographs of the shipping package and product so that we can review the issue and determine the appropriate next steps.

11. How do I choose the correct coaster size?

Before ordering, review the dimensions and specifications shown on the product page.

Consider the size of the cups, mugs, glasses, or other drinkware you intend to use with the coaster.

You may also want to consider the available space on your desk, dining table, coffee table, bedside table, or other surface.

We recommend comparing the listed product dimensions with your intended use before placing your order.

12. What materials are your coasters made from?

Our collection may include coasters made from materials such as wood, woven materials, acrylic, PU, fabric, ceramic, and other materials identified on the individual product page.

Different materials may vary in texture, appearance, absorbency, care requirements, and general everyday use.

Please refer to each product page for the exact material information for that item.

13. Can I use the coasters with any cup or glass?

Our coasters are designed for use with common cups, mugs, glasses, and other drinkware, subject to the dimensions and intended use of the individual product.

Compatibility may depend on factors such as:

• Coaster size
• Drinkware base size
• Product material
• Surface type
• Temperature of the drinkware
• Intended use described on the product page

Please review the individual product specifications before use.

14. Will the product look exactly like the photos?

We make reasonable efforts to provide accurate product photographs and descriptions.

However, the actual product may vary slightly from the images due to:

• Lighting conditions
• Photography
• Screen settings
• Device displays
• Material variations
• Texture variations
• Normal manufacturing differences

Product images should therefore be treated as a visual reference rather than a guarantee of an identical appearance in every environment.

15. How should I care for my coasters?

Care requirements may vary depending on the material.

Where appropriate, we recommend:

• Wiping the coaster gently after use
• Allowing damp products to dry thoroughly
• Avoiding harsh or abrasive cleaners unless specifically permitted
• Avoiding unnecessary prolonged exposure to moisture
• Following any product-specific care instructions provided on the product page

Some materials may require different cleaning or drying methods, so please review the care information for the individual product before cleaning.

16. What if I order the wrong size, color, or design?

If you select the wrong size, color, pattern, material, shape, or design, you may request a return within the applicable 30-day return period, provided the product meets the requirements in our Return & Refund Policy.

For change-of-mind returns, the customer is responsible for return shipping costs.

We recommend carefully reviewing all product dimensions, materials, colors, and specifications before ordering.

17. Do you offer direct exchanges?

We do not currently operate a direct product-for-product exchange process.

If you would like a different size, color, material, pattern, design, or other product, you may request a return for an eligible item and place a separate order for the preferred product.

For damaged, defective, incomplete, or incorrect products, please contact us first so we can review the issue.

18. How can I contact MANNINGJEREMY?

You can contact our customer service team at:

MANNINGJEREMY
MANNINGJEREMY LLC

Email: support@manningjeremy.com

Phone: +1 510-819-3234

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Address:

11072 Albion Dr
Thornton, CO 80233
United States

We are happy to assist with questions about coaster products, product specifications, orders, shipping, returns, refunds, and other customer service matters.